FAQs

We offer order editing on the order confirmation page for a 15 minute window after your order is placed. After the 15 minute window closes we are not able to make additional changes to your order. If you are not able to use the order editing option or have technical issues please submit our contact form within the 15-minute window so we can try to assist as quickly as we can.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the 'Discount Code' field.

• Click apply to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device. We are not able to retroactively apply promo codes to orders after they have been placed. Please be sure to enter any promo codes before checkout

We offer order editing on the order confirmation page for a 15 minute window after your order is placed where you are able to cancel the order. After the 15 minute window closes we are not able to make additional changes.

If the order editing window has closed it may be impossible to cancel your order. However, you are able request a return or exchange once your order arrives through the return portal if your items qualify.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number/order number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later. The tracking information reflected on the tracking page is the same information our team has access to.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. 

Be sure to check around your home and with neighbors/building management who may have collected the package for you. If you have doorbell camera or any additional camera footage available please review to see if the package arrived at the marked time.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to physically arrive.

If you still are unable to locate the package within 48 hours after delivery and purchased package protection you are able to make a claim here within 7 days of marked delivered.

If checkout plus was not selected at checkout you will need to contact the carrier directly as we are not responsible for missing packages when package protection was not selected at checkout.

We are sorry to hear you received the wrong item in your order! Please start a return here and select "wrong item" as the return reason. Follow the prompts to upload photos and additional information for our team to review.

Please double-check the package packing slips that indicate your order number and what items were listed as inside your package.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

In the rare case you receive product that is damaged please use the return portal and select "damaged" as the return reason and follow the image upload prompts for our team to review. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the issue as best we can.

If the physical package is delivered damaged, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged packaging and/or items. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Lost Packages 

In the event that your order is lost during transit and is never delivered, please reach out to our customer support team at [email protected] with your order number and any relevant details. If your domestic order tracking has not had any updates for 6+ business days please email us at [email protected] so we can help. If your international order has not had any tracking updates in 10+ business days please email us [email protected] and we will help look into your order.

Marked as delivered 
 If your order was marked as delivered but you have not received it within 48 hours, please check around your delivery location, ask neighbors, or look for a notice from the carrier. Sometimes packages are marked as delivered a day early, or left in a hidden spot. If you've checked and your package still can't be found after 48 hours and you added package protection at checkout please file a claim through the portal here within 7 days of delivery date.

If your package was undeliverable for any reason and is sent back to us, we will process it as a return and issue a refund to the same form of original payment after the package is received and inspected. An additional $10 fee applies only if the original order qualified for free shipping. If you paid for shipping on the original order, no additional return-to-sender fee applies. Original shipping fees and Checkout+/package protection add-ons are nonrefundable. Checkout+/package protection add-ons remain nonrefundable whether the original order had free or paid shipping. Please double check the mailing address entered at checkout is the correct address. We do not reship packages that have been returned to us.

We offer free economy shipping for orders $195+ within the United States. Please note that the free economy shipping can take up to 10 business days for delivery. If you need your items by a specific date we highly recommend upgrading to priority or express shipping to ensure delivery.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Delivery times vary depending on the destination and the shipping method selected.

• Goldie Economy Shipping: Typically arrives within 8-10 business days.

• Priority Shipping: Typically arrives within 2-3 business days.

• Express Shipping: Typically arrives within 1-2 business days.

• International Shipping: Typically arrives within 21 business days but can vary depending on shipping method chosen at checkout.

PO Boxes are not eligible for expedited shipping options as only USPS delivers to PO boxes. 

Please note: high value orders ($400+) are sent signature required, if you bypass and pre-sign for the package you are fully responsible for any missing/stolen packages. If you are not home and the package is signature required, we recommend holding it at an access point for pick up or rescheduling delivery for when you will be home. 

Domestic Shipping: We offer free standard shipping on orders over $195 within the United States. Our standard economy (8-10 business days) shipping is $8. We also offer priority (2-3 business days) shipping for $18 and express (1-2 business days) shipping for $32. 

International Shipping: we offer DHL E-Commerce Parcel International Standard $20 or FedEx International Connect $30 to the below countries 

Americas Canada, Mexico, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Bolivia, Belize, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Bermuda, Caribbean Netherlands, Cayman Islands, Dominica, Dominican Republic, French Guiana, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (British), Falkland Islands

Europe Albania, Andorra, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Middle East & North Africa Bahrain, Egypt, Israel, Jordan, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates

Asia Pacific Australia, New Zealand, Bangladesh, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Lao PDR, Macao, Malaysia, Maldives, Mongolia, Nepal, Pakistan, Philippines, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor Leste, Uzbekistan, Vietnam, Azerbaijan, Georgia

Africa Ghana, Kenya, Madagascar, Mauritius, Mayotte, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania

Our economy shipping time within the United States is 8-10 business days. We offer expedited shipping options at checkout for faster delivery—see details in the “Do you offer expedited shipping?” help article. All shipping charges, including free standard shipping on orders over $195, will be calculated and displayed at checkout. Please note: We cannot ship via expedited methods to PO boxes or APO/FPO addresses as only USPS delivered to them. Signature may be required for high-value orders. Shipping fees are not refundable and delivery dates are approximate and not a guarantee.

International shipping is available to select countries. Delivery times and costs may vary; see our “International Shipping” article for details. 

If you have additional questions about our shipping policy outside of the FAQ articles of policy pages, please contact us at [email protected] 

We offer two options for expedited shipping for domestic orders, priority $18 (2-3 business days) or express $32 (1-2 business days)

Please keep in mind that the order processing can take up to 2 business days

PO Boxes are not eligible for expedited shipping as only USPS delivers to them. 

Please note: high value orders ($400+) are sent signature required, if you bypass and pre-sign for the package you are fully responsible for any missing/stolen packages. If you are not home and the package is signature required, we recommend holding it at an access point for pick up or rescheduling delivery for when you will be home.

International Shipping: we offer DHL Ecommerce Parcel International Standard $20 or FedEx International Connect $30 to the below countries. Estimated delivery date is shown at checkout

Americas United States, Canada, Mexico, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Bolivia, Belize, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Bermuda, Caribbean Netherlands, Cayman Islands, Dominica, Dominican Republic, French Guiana, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (British), Falkland Islands

Europe Albania, Andorra, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Middle East & North Africa Bahrain, Egypt, Israel, Jordan, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates

Asia Pacific Australia, New Zealand, Bangladesh, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Lao PDR, Macao, Malaysia, Maldives, Mongolia, Nepal, Pakistan, Philippines, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor Leste, Uzbekistan, Vietnam, Azerbaijan, Georgia

Africa Ghana, Kenya, Madagascar, Mauritius, Mayotte, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania

Please use the chart below to help determine your best fit. Be sure to review the style-specific sizing notes on each product page, as fit may vary slightly between styles, collections and fabrics.

Goldie Size Chart

XS - Bust 30”-32” A, Waist 22”-24”, Low Hip 31”-33.5”

S - Bust 32“- 34”, A-B, Waist 24”- 26”, Low Hip 34”- 36”

M - Bust 34”-36”, B-C, Waist 26”-28”, Low Hip 36.5”- 38.5”

L - Bust 37”-38”, C-D, Waist 29”-30”, Low Hip 39”-41”

XL - Bust 39”-40”, D-DD, Waist 31”-32”, Low Hip 41”-43”

XXL - Bust 40"-42", DD-F, Waist 32"-34", Low Hip 43"-45"

1X - Bust 43"-45", DD-G, Waist 35"-38.5", Low Hip 45"-47"

2X - Bust 46"-49", DD-G, Waist 39"-42", Low Hip 47"-52"

3X - Bust 50"-54", DDD-G/H, Waist 43"-50", Low Hip 54"-58"

4X - Bust 55"-59", DDD-G/H, Waist 51"-55", Low Hip 59"-63"

Additional Fit Notes:

• Most Goldie styles are intentionally designed with minimal coverage and light support.

• We add model measurements + sizes on product pages whenever available.

• If you're between sizes or prefer additional coverage, we typically recommend selecting the larger size but take note of specific product page notes for additional guidance by style.

• Cup size guidance is approximate and may vary based on band size, breast shape, desired coverage, and personal fit preference.

• Need additional help choosing a size? DM us on Instagram with your measurements and the styles/collection you're interested in and we'll help as soon as we can

We recommend reading specific product notes with any fit related details before referring to our size chart. We highly recommend taking current measurements with a measuring tape and comparing those to our size chart to find your best fit. 

Swim Tops: use your bust/cup (bra size) for your size guidance in the size chart

Swim Tanks: we recommend looking at the specific product notes and then utilizing a combination of your bust and waist measurement to find your size

Swim Bottoms: for high rise bottoms use your waist measurement first then low hip, and for low rise bottoms choose sizing based on your low hip measurement

Be sure to review the style-specific sizing notes on each product page, as fit may vary slightly between collections and fabrics. We add model measurements + sizes on product pages whenever available for visual reference. If you're between sizes or prefer additional coverage, we generally recommend sizing up for most styles

If you are between sizes in our size chart we generally recommend sizing up. Please refer to individual product pages for additional fit notes that may help you decide on your best size as some styles have specific sizing recommendations. 

Some variation in fit may occur between fabrics/collections and we highly recommend reading the product description/fit notes before referring to the size chart. 

If checkout+ is added at checkout, your one-time exchange or return for store credit is free.

We normally recommend the following styles if you have a larger bust: Cristina Top, Amelie Halter Top, Demi Underwire Top, Margo Halter Tank Top, Mila Tank Top (size down in the Mila Tank for more compressive fit.) 

We recommend using our size chart to find your suggested best fit and looking at the specific product notes for additional fit related information. Most Goldie styles are intentionally designed with minimal coverage and light support, if you are between sizes or want additional coverage you may prefer to size up. We add model measurements to our product pages whenever possible

Please note that cup size guidance on our size chart is approximate and may vary based on band size, breast shape, desired coverage, and personal fit preference! 

If you need additional help please send us a DM on Instagram with your measurements and we will get back to you as soon as we can.

We normally recommend the following styles for smaller busts: Claudia Triangle Top, Lou Triangle Top, Frida Bandeau Top, Yara Crossback Top, Kelly Tube Top. We recommend using our size chart to find your suggested best fit and looking at the specific product notes for additional fit related information. Most Goldie styles are intentionally designed with minimal coverage and light support, if you are between sizes or want additional coverage you may prefer to size up. 

Please note that cup size guidance on our size chart is approximate and may vary based on band size, breast shape, desired coverage, and personal fit preference

We have selects styles available in sizes 1X-4X. All available styles are shown in our extended sizing collection page here for easy shopping between colors and prints that are available in 1X-4X. 

While we are not planning to extend sizing in our older collections, we will continue bringing forward 1X-4X in best selling styles for future releases. 

If you need help with sizing please refer to our size chart

Sizes 2X-4X may find they prefer to size down in our sugar stripe collection due to the amount of fabric stretch

We offer one exchange per order on eligible items for U.S. customers. Request your exchange within 14 days of delivery. To start an exchange, please use our return portal and select your new item(s). We offer instant exchange which allows us to ship your exchange items right away before we receive and process the original return items. With instant exchange you agree to a hold on your card for the total retail value of the new item(s.) This is to ensure the original items are sent back to us. After opening your return, have the package scanned by the carrier within 14 days. Keep your drop-off receipt. As long as the original items are returned and accepted the hold is removed. If the original items are not sent back to us or are rejected, the hold becomes a posted charge for the new item(s.)

You can request one return of an item received through an exchange within 14 days of its delivery. The return is for store credit only, less applicable return fees. We do not offer another exchange, a refund to the original payment method, or a repeat return on that exchanged item. Store credit is nonrefundable.

Original items being returned must follow our return conditions. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. 

Purchases discounted by less than 25% follow our normal return rules, unless the item is marked final sale or is otherwise ineligible. Purchases discounted by 25% or more are final sale and cannot be returned or exchanged. Items marked final sale cannot be returned or exchanged. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method.

For eligible U.S. orders, request a refund, store credit or a one-time exchange within 14 days of delivery. If you have not exchanged on that order, you can still request a return for store credit only through day 21 after delivery. Purchases discounted by less than 25% follow our normal return rules, unless the item is marked final sale or is otherwise ineligible. Purchases discounted by 25% or more are final sale and cannot be returned or exchanged. Items marked final sale cannot be returned or exchanged. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method. After opening your return, have the package scanned by the carrier within 14 days. Keep your drop-off receipt. Items must be unused, hangtag and hygienic liner in place and in the original packaging.

Please use our return portal for all domestic return and exchange requests. We do not make exceptions to our return policy to keep the policy fair for all customers. 

Return Options

You can request one return of an item received through an exchange within 14 days of its delivery. The return is for store credit only, less applicable return fees. We do not offer another exchange, a refund to the original payment method, or a repeat return on that exchanged item. Store credit is nonrefundable. Shipping fees for domestic orders are not refundable. International orders are not eligible for our standard return or exchange options. For EU and EEA returns, please see How do EU and EEA returns work? 

For eligible U.S. orders, request a refund, store credit or a one-time exchange within 14 days of delivery. If you have not exchanged on that order, you can still request a return for store credit only through day 21 after delivery. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method. Items must be unused. Hang tag and hygienic liner must be in place as well as returned in original branded packaging.

If you'd like to proceed with a return, please visit our Return Portal.

Once your request is approved, you will receive a return label via email. Domestic returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. The return must be scanned in by the carrier within 14 days of opening the return and is automatically rejected if not scanned in within that time frame. Keep your drop-off receipt.

You can request one return of an item received through an exchange within 14 days of its delivery. The return is for store credit only, less applicable return fees. We do not offer another exchange, a refund to the original payment method, or a repeat return on that exchanged item. Store credit is nonrefundable.

International orders are not eligible for our standard return or exchange options. For EU and EEA returns, please see How do EU and EEA returns work?

Purchases discounted by less than 25% follow our normal return rules, unless the item is marked final sale or is otherwise ineligible. Purchases discounted by 25% or more are final sale and cannot be returned or exchanged. Items marked final sale cannot be returned or exchanged.

Please allow up to 10 business days from the date your return is delivered to our warehouse for processing.

Return Portal

All domestic return and exchange requests must be submitted through our return portal. We do not make exceptions of any kind to our return policy, please do not email with exception requests. This is to keep our return policy fair to all customers

Return Options

For eligible U.S. orders, request a refund, store credit or a one-time exchange within 14 days of delivery. If you have not exchanged on that order, you can still request a return for store credit only through day 21 after delivery. Items received through an exchange follow the Exchanges section below. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method. Shipping fees for domestic orders are not refundable. International orders are not eligible for our standard return or exchange options. For EU and EEA returns, please see How do EU and EEA returns work? 

Checkout Plus

If the "checkout plus" option is opt'd in at checkout return, your one-time exchange or return for store credit is free. Eligible returns for a refund require a return shipping label purchase via the return portal. Purchases discounted by less than 25% follow our normal return rules. Purchases made with store credit are returnable for store credit only. Items received through an exchange may be returned once for store credit only, less applicable return fees, as explained in the Exchanges section below. Please note the REDO add on is non refundable. Checkout plus is not available for international orders.

Discounts

Purchases discounted by less than 25% follow our normal return rules, unless the item is marked final sale or is otherwise ineligible. Purchases discounted by 25% or more are final sale and cannot be returned or exchanged. Items marked final sale cannot be returned or exchanged.

Restocking Fee

Returns requesting a refund of 6 or more pieces incur a 15% restocking fee. This is to deter bulk buy/returns and bracketing of in-demand inventory pieces. This restocking fee covers our costs associated with packing and shipping the original order as well as processing and restocking the return pieces.

Return Window

For eligible U.S. orders, request a refund, store credit or a one-time exchange within 14 days from the exact date and time the package was marked as delivered. If you have not exchanged on that order, returns for store credit only can be requested through day 21 after delivery. After opening your return, have the package scanned by the carrier within 14 days. Keep your drop-off receipt. Items received through an exchange follow the separate delivery-based window in the Exchanges section below. 

Processing Time

Refunds and returns for store credit are issued at time of physical processing at our warehouse. Please allow up to 10 business days from the date your return is delivered to our warehouse for processing. For refunds to the original payment method, please allow up to 5 business days after the refund is issued for it to appear on your original payment statement. Timing may vary depending on your card issuer's processing times. 

Store Credit

Store credit is issued at time of physical return processing at our warehouse. The store credit is linked to your account. To access the store credit please login or create an account on our website with the same email you used on the order. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method.

Exchanges

We offer "instant exchange" which places a hold on your card for the value of the new item to ensure the return is sent back to us. The new exchange item is shipped to you before your return is received back to us. Once your original return is received and processed the hold on your card will be removed. If you do not send back the original return or the original return is rejected, the hold will post as a charge for the new item. You can request one return of an item received through an exchange within 14 days of its delivery. The return is for store credit only, less applicable return fees. We do not offer another exchange, a refund to the original payment method, or a repeat return on that exchanged item. Store credit is nonrefundable. 

Return Condition Requirements

Returned pieces must meet our standards of sellable condition, no exceptions. This means in the exact same condition you received. Returned pieces must be unworn, have all tags/liners attached and be in original branded packaging in order to be accepted. Please pack your returns with care in the same way you received it. Stained, soiled, unhygienic or scented items sent to us will be rejected. Items marked "final sale" are not eligible for return. Returns that do not meet our return policy conditions and are closed as “rejected” will be sent back to the customer address on file at the customer's expense.

Return to Sender

If your package was undeliverable for any reason and is sent back to us, we will process it as a return and issue a refund to the same form of original payment after the package is received and inspected. An additional $10 fee applies only if the original order qualified for free shipping. If you paid for shipping on the original order, no additional return-to-sender fee applies. Original shipping fees and Checkout+/package protection add-ons are nonrefundable. Checkout+/package protection add-ons remain nonrefundable whether the original order had free or paid shipping. Please double check the mailing address entered at checkout is the correct address. We do not reship packages that have been returned to us.

Fraud

We reserve the right to deny a return request if it is suspected fraudulent or if returned items show signs of wear or damage. Excessive buying/returning or bracketing is prohibited and will result in an account ban on future purchases, this ban is at our discretion and decisions are final. Opening a fraudulent chargeback will result in a lifetime account ban.

Return Options

For eligible U.S. orders, request a refund, store credit or a one-time exchange within 14 days of delivery. If you have not exchanged on that order, you can still request a return for store credit only through day 21 after delivery. Purchases discounted by less than 25% follow our normal return rules, unless the item is marked final sale or is otherwise ineligible. Purchases discounted by 25% or more are final sale and cannot be returned or exchanged. Items marked final sale cannot be returned or exchanged. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method. You can request one return of an item received through an exchange within 14 days of its delivery. The return is for store credit only, less applicable return fees. We do not offer another exchange, a refund to the original payment method, or a repeat return on that exchanged item. Store credit is nonrefundable. Shipping fees for domestic orders and the Checkout+ add-on are not refundable. International orders are not eligible for our standard return or exchange options. For EU and EEA returns, please see How do EU and EEA returns work? 

For domestic return or exchange requests, please use our return portal. After opening your return, have the package scanned by the carrier within 14 days. Keep your drop-off receipt. Please allow up to 10 business days from the date your return is delivered to our warehouse for processing.

If you receive a damaged or incorrect item, please contact us via our contact form with photos as soon as possible. Be sure to include photos of the packing slip and for incorrect items make sure the barcode on the branded bag is visible. We will review the situation and work on resolving any issues as quickly as possible!

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 10 business days from the date your return is delivered to our warehouse for processing.

For refunds to the original payment method, please allow up to 5 business days after the refund is issued for it to appear on your original payment statement. Timing may vary depending on your card issuer's processing times.

Store credit is generally accessible by logging in to your goldie swimwear account on the website. If you do not have an account you will need to create one with the same email from your original order to access the store credit as a form of payment at checkout. 

Alternatively our returns portal may have issued store credit in the form of a virtual gift card which is sent to the email associated with the return order. If you have a virtual gift card, please enter the code at checkout in the appropriate box.

Please note store credit is not transferable to a refund or cash value. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method. See our return policy for the return windows and conditions.

Returns may be rejected if the package is not scanned by the carrier within 14 days of opening the return, or if the items do not meet our return-condition requirements when inspected by our returns team. Please have the carrier scan your package within that 14-day window and keep your drop-off receipt. We send reminder emails. If the package is not scanned within the return window, the return automatically closes. 

All returned items are hand inspected by our returns team. Items that do not meet the conditions below are not eligible for refund, store credit, or exchange.

Swimwear must be: 

• Unworn and unused
• Hang tags and hygienic liner attached
• Inside original branded packaging
• Free from stains, odors, deodorant, makeup, self-tanner, pet hair, or other signs of wear
• Scented, stained or otherwise soiled pieces are not returnable and will be rejected. Please wear underwear when trying on swim bottoms to avoid any accidental staining or soiling. We are especially strict with swimwear bottoms as these are considered intimate apparel.

Clothing must be:

• Unworn and unused
• Hang tags and hygienic liner attached
• Inside original branded packaging
• Free from stains, odors, deodorant, makeup, self-tanner, pet hair, or other signs of wear

Items that are worn, washed, stained, scented, soiled, damaged, or missing required tags, liners, or packaging will be rejected.

Customers residing in the EU or EEA may notify Goldie that they wish to withdraw from an eligible online purchase within 14 calendar days of receiving the order. To request a withdrawal email [email protected] with your name and order number within 14 days of delivery. Requests after the 14 day window are not eligible for return.

After notifying us, you must send the merchandise back within 14 calendar days.

Return Address:

Goldie Swimwear
500 S Anderson St
Los Angeles, CA 90033
United States

Customers are responsible for return shipping and any return-related customs, duties, brokerage, or carrier fees. Please use a trackable shipping service and retain your proof of shipment. Goldie is not responsible for packages that are lost or not delivered to our facility.

Eligible refunds include the returned merchandise and the cost of our least expensive standard outbound shipping option. Expedited shipping upgrades are not refundable. We wait to issue the refund until the return is received.

Removal of the hygiene liner, wear, staining, washing, or handling beyond what is reasonably necessary to inspect the item may result in a deduction for diminished value or, where legally permitted, make the item ineligible for return.

Most of our collections are limited edition and do not restock with some exceptions. We announce restock plans on our social channels, email newsletter and on product pages when an estimated restock date becomes available. 

We recommend signing up for the waitlist on items that are sold out to be alerted if we restock or receive a return in your desired style/size. 

Please note that items found in our sale section will not be restocked and any remaining inventory is available on the website.

Pre-order is available on items that are in production but are not yet available in our warehouse. By purchasing a pre-order item, you are reserving the item until it is available to ship.

We occasionally offer pre-order for delayed pieces in a collection or for restock items that are already in production. We do not offer split shipment and orders containing pre-order item(s) will ship once all items in the order are available. However, fulfillment and shipping methods may vary depending on the product and circumstances, and some items may ship separately when necessary.

Estimated shipping timeline for pre-order items will show on the product page, in cart and at checkout at the time of purchase. Please note that while we try our best to meet the estimated ship window, there are occasional delays beyond our control and your pre-order may get delayed. Please keep an eye on your inbox for updates regarding your order status and shipment timing. 

Cancelations for preorder items must follow our normal cancelation policy, please refer to our article on order cancelation here

Eligible preorder items follow our standard return policy. For eligible U.S. orders, request a refund, store credit or a one-time exchange within 14 days of delivery. If you have not exchanged on that order, you can still request a return for store credit only through day 21 after delivery. Purchases discounted by less than 25% follow our normal return rules, unless the item is marked final sale or is otherwise ineligible. Purchases discounted by 25% or more are final sale and cannot be returned or exchanged. Items marked final sale cannot be returned or exchanged. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method. If you place separate orders for items or part of your order is partially shipped, the applicable return request window runs from delivery of those items. After opening your return, have the package scanned by the carrier within 14 days. Keep your drop-off receipt.

If the Checkout+ option is selected at checkout, your eligible one-time exchange or return for store credit is free. Checkout+ also adds package protection for your order. If your order is lost or stolen and has the Checkout+ coverage you are able to file a claim for replacement or refund directly in the portal.

Please note the Checkout+ add on is non refundable. Checkout+ is not available for international orders. Checkout+ does not extend or change return eligibility or deadlines. Please see our return policy for the 14-day refund/exchange request window, the 21-day store-credit-only request window for orders that have not been exchanged, and the carrier-scan deadline.

Return for refund does require the purchase of a return label in the portal regardless of Checkout+ coverage.

To keep your Goldie pieces looking their best, hand wash them in cold water with a swimwear-specific detergent or chlorine remover after every wear. Chlorine, salt water, oils, lotions and sun exposure can damage or fade swim fabric over time.

After washing, gently press out excess water without wringing or twisting. Lay flat in the shade to dry and avoid direct sunlight or high heat.

Be mindful around concrete, rough surfaces, textured clothing and jewelry, as friction can snag or pill swim fabric. This is especially important with fitted swim shorts, where prolonged contact with rough surfaces may create additional friction. Some oils, lotions and sunscreens may also discolor or stain fabric.

Sand can occasionally become trapped between the fibers or layers of swimwear, particularly when the fabric stretches, and repeated washing alone may not remove it. Allow your suit to dry completely, then gently stretch the affected area section by section while lightly shaking or tapping the fabric.

For stubborn sand, stretch the fabric over your hand or another rounded surface and carefully use a vacuum hose on low suction or a hair dryer on the cool setting to help release the particles.

Avoid scrubbing, aggressively picking at the fabric, using high heat, or wringing or twisting your suit, as these methods may damage the material.

We do not recommend washing swimwear pieces in a washing machine, even on the delicate cycle. Swimwear has specialty construction with delicate elements and harsh agitators can pill, damage the strings, fabric and bead detailing. 

We always recommend hand washing inside out in cold water with swimwear specific detergent and/or chlorine remover after every wear to best maintain your pieces. Do not wring your suit and please lay flat in shade to dry. Drying in the sun can fade fabric color over time. 

Store credit is linked to your Goldie Swimwear account. To access your store credit please login or create an account on our website with the same email you used on your order. You must be logged in to your account to use store credit at checkout. Store credit does not expire. Store credit applies only to merchandise and can not be used to pay for shipping or additional fees. 

Please note that store credit is not transferable to refund or cash value. Purchases made with store credit follow our normal return windows and eligibility requirements, but can only be returned for store credit, not a refund to the original payment method. The return is issued back to store credit on your account, less applicable return fees. See our return policy for the return windows and conditions. 

We know sustainability is on everyones minds and although producing new pieces is inherently at odds with the term "sustainable" we do prioritize the below

• incorporating recycled fabrics into collections when possible
• using recycled packaging and shipping materials when possible
• producing small limited edition collections to avoid overproduction 
• only restocking in-demand styles/collections 
• utilizing OEKO-TEX Standard 100 fabrics and components whenever possible
• sampling and producing locally in LA when possible